TERMS & CONDITIONS & PRIVACY POLICY


Prana Business Consulting (Pty) Ltd

Last Updated: 8 June 2026

PART A — TERMS & CONDITIONS

1. Overview

These Terms and Conditions (“Terms”) govern your use of the Prana Business Consulting website and any products, services, or digital content offered.

By accessing this website or purchasing any product or service, you agree to these Terms.

If you do not agree, you should not use this website.

2. Website Terms of Use

2.1 Website Access

You are granted a limited, non-exclusive, revocable licence to access and use this website for personal, lawful, and non-commercial purposes.

We may update, suspend, or discontinue any part of the website at any time without notice.

2.2 Acceptable Use

You agree not to:

  • Use this website for unlawful, harmful, or fraudulent purposes.

  • Attempt to gain unauthorised access to any systems or data.

  • Copy, scrape, reproduce, or distribute website content without written permission.

  • Upload or transmit malicious code, viruses, or harmful material.

  • Interfere with the website’s performance, security, or functionality.

We reserve the right to restrict access if misuse is suspected.

2.3 Website Content Disclaimer

All content provided on this website is for general informational and educational purposes only.

While we aim to ensure accuracy, we make no warranties that content is complete, current, or error-free.

Content does not constitute financial, legal, medical, or professional advice unless explicitly stated.

3. Products and Services

We provide:

  • Business consulting services (including strategy sessions and workshops)

  • Online courses and programs

  • Digital downloads (such as templates, guides, and resources)

  • Educational content and materials

All offerings are intended for educational and informational purposes unless otherwise stated.

4. Pricing and Payment

  • All prices are listed in AUD (Australian Dollars) unless otherwise stated.

  • Payment is required at the time of purchase unless a payment plan is offered.

  • We reserve the right to change pricing at any time (changes do not affect confirmed purchases).

5. Australian Consumer Law (ACL)

Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).

Under the ACL, consumers are entitled to guarantees including:

  • Services provided with due care and skill.

  • Services fit for their intended purpose.

  • Products of acceptable quality.

  • Digital products that function as described.

Where these guarantees are not met, you may be entitled to a repair, replacement, or refund.

6. Refund Policy

6.1 Digital Products (Courses, Downloads, Online Programs)

Due to immediate access being granted:

  • We do not generally offer refunds for change of mind.

  • You are entitled to a remedy under the ACL if the product is faulty, not as described, or not fit for purpose.

6.2 Consulting Services (Online or In-Person)

  • Cancellations made within 24 hours may be rescheduled.

  • Late cancellations may not be refundable at our discretion.

  • If we cancel a session, you will be offered a refund or reschedule.

Nothing in this policy limits your rights under the ACL.

7. No Guarantees

We do not guarantee specific business, financial, or personal outcomes.

Any examples, case studies, or testimonials are illustrative only and do not guarantee similar results.

8. Intellectual Property

All content provided through this website and services remains the intellectual property of Prana Business Consulting unless otherwise stated.

You may not reproduce, distribute, share, or resell materials without written permission.

9. User Responsibilities

You agree:

  • To use this website and services lawfully.

  • Not to share course access or materials with others.

  • Not to copy, reproduce, or distribute content without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential loss or damage.

  • Our total liability is limited to the amount paid for the relevant product or service.

Nothing in this clause limits your rights under the ACL.

11. Third-Party Services

We may use third-party platforms (such as payment processors, email systems, or course hosting platforms).

We are not responsible for the performance, availability, or policies of these third parties.

12. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page.

Continued use of the website indicates acceptance of any updated Terms.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws of Australia.

Any disputes are subject to the jurisdiction of the courts of Queensland.

14. Contact

For questions about these Terms, contact:

Prana Business Consulting
📧 info@pranbusinessconsulting.com

PART B — PRIVACY POLICY

15. Overview

This Privacy Policy explains how Prana Business Consulting collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

16. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Billing information (processed securely via third-party payment providers)

  • Contact information

  • Information you provide via forms, bookings, or communications

  • Website usage data (e.g. analytics, cookies, page interactions)

17. How We Collect Information

We collect personal information when you:

  • Purchase a product or service

  • Subscribe to email lists or newsletters

  • Complete forms on our website

  • Contact us via email

  • Browse our website (via cookies and analytics tools)

18. Why We Collect Your Information

We collect personal information to:

  • Provide and deliver services and products

  • Process payments and transactions

  • Communicate with you about your purchase or enquiries

  • Improve website performance and user experience

  • Send marketing communications (only where you have opted in)

You may unsubscribe from marketing communications at any time.

19. Disclosure of Personal Information

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

  • Payment processors

  • Email service providers

  • Course or digital delivery platforms

  • Website hosting or analytics providers

These third parties are required to handle your information securely.

20. Data Storage and Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

However, no online system is completely secure, and we cannot guarantee absolute security.

21. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Understand website traffic and usage patterns

  • Improve user experience

  • Monitor website performance

You may disable cookies through your browser settings, though some website features may not function properly.

22. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

To do so, contact us at:

📧 info@pranbusinessconsulting.com

23. Data Retention

We retain personal information only for as long as necessary for business, legal, or operational purposes.

24. Overseas Disclosure

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is protected in accordance with Australian privacy standards.

25. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

26. Contact Us

For privacy-related enquiries:

Prana Business Consulting
📧 info@pranbusinessconsulting.com